Service Catalog
IT Field Services in Washington DC, Maryland & Northern Virginia
Onsite smart hands, network installation, structured cabling, Wi-Fi, site surveys, and commercial AV support — available under either service tier, dispatched anywhere in the DMV.
Smart Hands & Field Support
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- Onsite Smart Hands IT support
- Remote NOC and engineering-team assistance
- Technician dispatch to client locations
- Equipment testing, labeling and documentation
- Site photographs, serial numbers and completion reports
- Console access for remote engineers
- Equipment replacement and decommissioning
Network Installation & Troubleshooting
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- Network troubleshooting and repair
- Router, firewall and switch installation
- Network equipment replacement and cutovers
- Network rack-and-stack services
- Telecom rack cleanup and cable management
- Primary and backup circuit troubleshooting
- ISP modem, router and circuit testing
- Cradlepoint 4G/5G failover installation and support
- Network connectivity and bandwidth testing
Structured Cabling & Fiber
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- Structured cabling installation
- Voice and data cabling
- Cat5e and Cat6 cable installation
- Cable testing, labeling and documentation
- Fiber-optic installation
- Fiber testing and troubleshooting
- Fiber repair and fusion splicing
- MDF, IDF and network-closet cabling
- Cable-pathway and infrastructure assessments
Wi-Fi & Wireless Support
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- Wireless access-point installation
- Access-point replacement and mounting
- Wi-Fi troubleshooting
- Wireless network testing
- AP cabling and termination
- Wi-Fi site surveys and signal testing
- Support for remote wireless engineers
Site Surveys & Assessments
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- IT infrastructure site surveys
- Network and telecom site assessments
- Demarc, MDF and IDF identification
- Cable-pathway surveys
- Equipment inventory and documentation
- Circuit-extension surveys
- Installation-readiness assessments
- Photographs, measurements and field reports
Commercial AV Support
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- Commercial AV equipment installation
- Conference-room AV installation
- Display and television mounting
- Camera, speaker and microphone installation
- Room-scheduling panel installation
- AV cabling and cable management
- Onsite support for AV integration partners
- Testing and commissioning assistance under the direction of an AV engineer
Specialty Low-Voltage Support
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- Elevator emergency phone-line troubleshooting
- Fire-alarm panel phone-line cabling and troubleshooting
- POTS, ePOTS and analog-line testing
- Low-voltage wiring
- Phone-line tracing and cross-connect support