Smart Hands for MSPs
Device identification, visual inspection, cabling checks, reboots, swaps, console access and guided troubleshooting while your remote team leads.
Your local field-service partner
Qualified hands onsite when your team is remote
DC Metro IT Help provides Smart Hands and onsite IT field services under your direction. Your MSP, NOC or engineering team controls the technology and client relationship; our technician handles the physical work at the customer location.
Background-checked technicians
Commercially insured
Remote engineer coordination
Photos and documentation
Onsite IT field services
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One local resource for the work that cannot be done remotely
Network Technician Dispatch
Router, firewall, switch, access-point, modem and circuit support for scheduled projects, outages, cutovers and branch-office work.
Remote Hands Support
Rack-and-stack, patching, labeling, port verification, equipment replacement and documentation for remote NOCs and engineering teams.
Break/Fix & IMAC
Install, move, add and change assignments covering workstations, printers, POS devices, phones, peripherals and network equipment.
Cabling & Fiber
Copper and fiber cabling, testing, tracing, termination, patch-panel work, MDF/IDF cleanup and wireless access-point installation.
Site Surveys
Site readiness, pathway review, equipment inventory, circuit verification, photos, measurements and pre-installation documentation.
Your company remains the MSP. We work as your local onsite field resource and follow your technical instructions.
View Service OptionsDMV service coverage
Local technicians across the region
One field-service partner for customer locations throughout Washington DC, Northern Virginia and Maryland.
Washington, DCDowntown, Northwest, Northeast, Southwest and Southeast
Arlington & AlexandriaCommercial offices, retail and branch locations
Falls Church & FairfaxNetwork, telecom and onsite IT dispatch
Ashburn & LoudounRemote Hands and data-center support
Bethesda & RockvilleMSP field support and business IT projects
Montgomery & Prince George’sOn-demand and scheduled technician coverage
Simple dispatch process
Send the ticket. We handle the onsite execution.
STEP 01
Share the request
Send the site, contact, scope, preferred schedule and remote support contact.
STEP 02
Confirm coverage
We confirm technician availability, arrival window and required tools.
STEP 03
Work with your team
The onsite technician follows your instructions and coordinates with your remote engineer.
STEP 04
Close the ticket
Receive time in/out, work performed, test results, photos and escalation notes.
Frequently asked questions
Smart Hands support for the DMV
Does DC Metro IT Help replace our MSP?
No. DC Metro IT Help is the local onsite field resource. Your company remains the MSP and continues managing the client, help desk, systems and technical decisions.
Can your technician work with our remote NOC?
Yes. Our technician can call your NOC or remote engineer, follow an approved method of procedure and provide onsite observations, testing and physical support.
What equipment can you support onsite?
Typical work includes routers, firewalls, switches, access points, modems, circuits, racks, patch panels, workstations, printers, POS devices, VoIP equipment, UPS systems and structured cabling.
Do you provide Remote Hands in Ashburn?
Yes. Coverage includes Remote Hands and Smart Hands assignments in Ashburn and other Northern Virginia locations, subject to technician availability and site-access requirements.
Do you provide reports after the service call?
Yes. Closeout information can include arrival and departure times, work performed, remote contacts, test results, photographs, serial numbers and recommended follow-up actions.
Need trusted local hands in the DMV?
Send the site details and required scope. We’ll confirm coverage and scheduling.