Same-day onsite technicians for MSPs, remote NOCs and carriers. Send us the ticket — a local, insured tech is on site the same day, with photos and a completion report when the work is done.
Smart hands is onsite technical work carried out on your behalf by a qualified local technician, following your instructions. Your engineers stay remote; we become their hands at the site — racking a switch, tracing a cable, swapping a failed drive or giving your NOC console access.
We can work white-label under your company name, so your client sees one seamless service.
| Service | What it covers |
|---|---|
| Equipment install and swap | Racking and stacking servers, switches, firewalls and routers; replacing failed hardware |
| Cabling and patching | Patch cable runs, cable tracing, labeling and cleanup in racks and closets |
| Console and remote access | Connecting console cables or a laptop so your engineers can work remotely |
| Troubleshooting | Power cycles, link-light checks, cable tests and visual inspection at your direction |
| Circuit and ISP support | Demarc extensions, circuit turn-ups and meeting carrier technicians on site |
| Wi-Fi and access points | Mounting, replacing and testing wireless access points |
| Site surveys | Photos, measurements and equipment inventory before a project |
| Documentation | Serial numbers, photos and a written completion report for every job |
| Decommissioning | Removing, packing and shipping retired equipment |
Need something not on this list? Call (202) 810-7755 — if it needs hands at a site in the DMV, we can usually do it.
Our technicians are based in Alexandria, VA, so we reach sites across Washington DC, Maryland and Northern Virginia without flight or hotel costs.
All quadrants, including federal buildings, hotels and downtown offices.
Ashburn and Sterling are home to one of the largest concentrations of data centers in the world. We provide local smart hands for out-of-state and international MSPs and IT providers with servers and network equipment hosted in Northern Virginia data centers — working onsite with your remote NOC team to troubleshoot, repair, replace and reconnect routers, switches and other network equipment when you don't have local staff.
Most requests have a technician on site the same day — not next week.
National providers often bill for flights, hotels, mileage and minimum hours. Our techs live here.
20+ years of hands-on work in network cabling, fiber, Wi-Fi and IT infrastructure, backed by undergraduate and master's degrees in IT.
Business-liability insured. We provide a Certificate of Insurance when required by the customer or facility.
Every job ends with photos, serial numbers and a written report.
Book a single dispatch, or set up an ongoing agreement through our service tiers.
We upgraded the internet system at The Jefferson Hotel in downtown DC — replacing and installing network switches, wireless access points and supporting equipment while keeping guests connected and hotel operations running throughout.
Across FY2017–2018 we installed and supported VoIP phones and network infrastructure at multiple customer locations, moving users onto the new IP-based phone system with minimal disruption to daily work.
A national MSP needed onsite help with a customer's failed network equipment. We dispatched a local technician who worked with the MSP's remote NOC, replaced and reconnected the equipment per their instructions, verified connectivity and sent completion photos and documentation.
We keep pricing simple: transparent hourly rates, quoted before we dispatch. Call for a same-day quote.
Compare our service tiers or call (202) 810-7755 for a quote.
Remote hands usually means simple tasks like power cycling or checking a link light. Smart hands covers skilled work — installing, configuring, troubleshooting and documenting equipment. We handle both.
Most requests in Washington DC, Maryland and Northern Virginia get a technician on site the same day.
No. You can book a single dispatch with no contract, or set up ongoing support if you have regular work in the DMV.
Yes. We work white-label for MSPs and carriers, so your client only deals with you.
Yes — including colocation facilities in Ashburn, Sterling and data centers across Northern Virginia.
A completion report with photos, serial numbers, test results and notes, ready to attach to your ticket.
Yes. We are fully business-liability insured, and certificates of insurance are available on request.
Our standard hours are Monday–Friday, 8am–5pm. Requests that come in outside those hours are scheduled for the next working day.
Send us the ticket — site address, scope and access details — and a qualified local technician will be on site, usually the same day.