Simple Pay Plans for Onsite IT Support
Pay per visit, set up a partner plan, fix the price of a project, or keep a dedicated technician on retainer for your executives. Every job is quoted before we dispatch — no surprise hours, no travel fees within 20 miles.
Four ways to work with us
On-Demand Dispatch
Hourly rate · quoted before dispatch
For a single ticket, today. No contract, no commitment.
- No contract or sign-up
- Same-day dispatch for most requests
- Billed hourly for time on site
- Completion report with photos and serial numbers
Partner Plan
Monthly agreement · reduced hourly rate
For partners with regular work across DMV sites.
- Lower rate than on-demand
- Priority scheduling ahead of one-off requests
- Your runbooks, escalation contacts and site notes on file
- White-label service under your brand
- Consistent technicians who know your sites
- One consolidated monthly invoice
Project
Fixed price · written estimate
For defined scopes — cabling, Wi-Fi, VoIP, cameras, multi-site rollouts.
- Site survey before pricing
- Fixed quote — no surprise hours
- Scheduled around your operations
- Full documentation at handover
Executive Support
Monthly retainer · custom quote
For executive offices, boardrooms and C-suite users who expect it done right the first time.
- A dedicated senior technician who knows your executives
- Top-priority response for executive tickets
- Discreet, professional, background-ready staff
- Laptop, docking, A/V and conference-room setup
- Visits scheduled around executive calendars
- Monthly summary of work completed
Server-room trouble? We dispatch a tech — no contract required.
When your remote NOC is chasing a down switch, a failed drive or a circuit that won't come up, you don't need another contract. You need qualified hands on site. Send the ticket and we'll dispatch a local technician anywhere in Washington DC, Maryland or Northern Virginia — usually the same day.
Install
Rack and stack new switches, routers, firewalls and servers; patch, label and power up.
Upgrade
Swap hardware, replace failed drives and power supplies, refresh cabling and move equipment between racks.
Troubleshoot with your NOC
Console access, link-light and cable checks, power cycles and visual inspection — on the bridge with your engineers.
- No contract
- No sign-up or membership fee
- No travel fee within 20 miles
- Pay only for time on site
- Photos + completion report
White-glove IT for the people who can't wait
When the CEO's laptop won't connect five minutes before a board call, it can't sit in a queue. Executive Support puts a dedicated senior technician on your account who already knows your executives, their devices and their offices.
- Dedicated senior technician — the same trusted face every visit
- Top-priority response for executive tickets
- Discreet and professional — business attire, background-ready
- Laptops, docking, phones, A/V and boardroom setup
- Scheduled around executive calendars, not ours
- Monthly summary of everything we handled
Priced as a monthly retainer based on the number of executives and locations.
Ask about Executive Support · (202) 810-7755Compare the tiers side by side
| Feature | On-Demand | Partner Plan | Project | Executive |
|---|---|---|---|---|
| Best for | One-off tickets | MSPs, NOCs & carriers with regular work | Defined installs & rollouts | Executive offices & C-suite |
| How you pay | Hourly, per visit | Monthly agreement, reduced hourly rate | Fixed price per project | Monthly retainer |
| Contract | None | Monthly, cancel anytime | Per project | Monthly |
| Response | Same day for most requests | Priority scheduling | Scheduled | Top priority |
| Dedicated technician | — | Consistent team | Project lead | Yes, a named senior tech |
| White-label | On request | Yes | On request | — |
| Completion report | Yes | Yes | Yes, full handover docs | Yes + monthly summary |
| Travel within 20 miles | No charge | No charge | No charge | No charge |
Transparent pricing, every tier
Quoted first
We confirm the rate or price before a technician is dispatched.
No travel fees
No charge for travel time within 20 miles of Alexandria, VA.
Parking & tolls at cost
DC parking and Northern Virginia tolls are reimbursed at cost and itemized.
Invoice + report
Every invoice comes with the completion report, photos and serial numbers.
Questions about pay plans
Not sure which tier fits? Call (202) 810-7755 with the scope and we'll recommend the simplest option.
How much does a technician visit cost?
On-Demand visits are billed at an hourly rate for time on site, and we always confirm the rate before dispatching. Call (202) 810-7755 with the address and scope for a same-day quote.
Do you charge for travel?
No charge for travel time within 20 miles of our Alexandria, VA base. For calls in Washington, DC, required parking is reimbursed at cost; for Northern Virginia calls that need toll roads, tolls are reimbursed at cost. Both are documented and itemized on the invoice.
What's the difference between the Partner Plan and On-Demand?
Same technicians and same quality. The Partner Plan is a monthly agreement for regular work: you get a lower hourly rate, priority scheduling, your runbooks on file and one consolidated invoice.
What is Executive Support?
A white-glove retainer for executive offices. A dedicated senior technician looks after your executives' laptops, docking, conference rooms and A/V, with top-priority response and visits scheduled around their calendars.
Can I change plans later?
Yes. Many partners start with On-Demand dispatches and move to a Partner Plan once the work becomes regular.
When do I get invoiced?
After the work is complete, with the completion report attached. Partner Plan and Executive Support clients receive one monthly invoice.
Ready to pick a tier?
Call for a same-day quote, or email the scope and we'll recommend the right plan.