Two Ways To Work With Us
Two Ways to Work With DC Metro IT Help
Choose the model that matches how often you need boots on the ground in the DMV — on-demand dispatch, or a dedicated technician on retainer.
TIER A
On-Demand Technician Dispatch
Best for MSPs and IT providers that need occasional onsite support without maintaining a local technician in the DMV area.
- Dispatches requested as needed
- No long-term service commitment
- Scheduled and emergency onsite support
- Technician assigned according to availability
- Two-hour minimum per dispatch
- Standard hourly labor rates
- Remote coordination with your NOC or engineering team
- Completion notes, photographs and test results
- Materials and special equipment billed separately
- After-hours service available at an additional rate
TYPICAL USE: equipment replacement · outages · circuit troubleshooting · site surveys · cabling repairs · AP installs · one-time projects
TIER B
Dedicated Technician Support
Best for MSPs, carriers and IT providers with recurring client locations or regular field-service requirements in the DMV area.
- Reserved local technician availability
- Priority scheduling
- A familiar technician assigned whenever possible
- Recurring support for multiple client locations
- Coordination with your project manager or NOC
- Standardized check-in, testing and reporting procedures
- Client-specific instructions maintained for future dispatches
- Support for installations, troubleshooting, cutovers and surveys
- Monthly service planning and dispatch coordination
- Reduced risk of technician-availability delays
- Custom monthly retainer and labor structure
TYPICAL USE: multi-site accounts · repeat locations · ongoing NOC support · predictable monthly coverage
Not sure which tier fits? Tell us how many locations you need covered and how often, and we'll recommend the right structure — hourly rates and retainer terms are always discussed directly, based on your actual coverage needs.